Questions & Answers
Insoles
Do FLEXMED insoles fit in all shoes?
FLEXMED insoles are suitable for many common types of shoes, such as sneakers, business shoes, or casual shoes. Their slim design makes them easy to insert into shoes without significantly altering the fit.
How do FLEXMED insoles work?
The combination of flexible longitudinal movement and stable transverse structure supports the natural rolling motion of the foot. At the same time, weight distribution is improved, and pressure is more evenly distributed across the foot.
Can I wear the insoles all day?
Yes, FLEXMED insoles are designed for everyday use. They provide stability and comfort in daily life, at work, and during prolonged periods of walking and standing.
Do I have to remove my existing deposits?
For optimal results, it is recommended to remove existing insoles from the shoe. This allows the FLEXMED insoles to better deploy their stabilizing effect.
Are FLEXMED insoles suitable for sports?
Yes, the insoles support a stable running sensation and can provide additional support during sports activities. They are suitable for everyday movement as well as for light to moderate athletic demands.
Promotional items
What promotional products does FLEXMED offer?
FLEXMED offers custom promotional items with high practical value, including insoles, sports goods, and merchandise products. All items can be personalized with a logo or desired design.
Can the promotional items be custom branded?
Yes, all promotional items can be customized with your logo, colors, or individual design. This creates tailored products that perfectly match your brand.
What occasions are the promotional products suitable for?
FLEXMED promotional items are ideal for trade fairs, events, customer gifts, employee equipment or marketing campaigns with a lasting brand impact.
Are there minimum order quantities for promotional items?
The minimum order quantity depends on the specific product and customization. FLEXMED offers suitable solutions for smaller promotions as well as larger campaigns.
Does FLEXMED support the development of customized products?
Yes, FLEXMED accompanies the entire process from the idea to design and production, developing promotional items tailored to budget, target group, and area of application.
Order
What payment methods do you offer?
We accept various secure payment methods, including credit card, PayPal, and other common payment options.
How do your returns work?
You can return unused items within the statutory period. You can find more detailed information on returns and exchanges in our return policy.
Can I change or cancel my order?
If your order has not yet been shipped, you can change or cancel it. Please contact us as soon as possible to make an adjustment.
Shipping
How much is shipping?
Shipping costs a flat rate of €5.99.
For orders over €39, we ship your order completely free of charge.
How long does shipping take?
We know how important fast and secure deliveries are. That's why your order within Germany is carefully packaged and shipped insured, so it arrives safely at your doorstep. Delivery time is usually 1-3 business days, so you can hold your desired products in your hands soon.
Do you also ship internationally?
Currently, we only ship within Germany. However, we are working on expanding our shipping in the future.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation with a tracking number that you can use to track your package online at any time.